Dashboard (Export)
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Total Calls
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Call Answered
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Call in Process
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Bill Value
| Agent | Total Calls | Answered | In Process | Bill Value | |
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| Agent | Total Calls | Answered | In Process | Bill Value |
Call Abandon Rate - By Customer Feedback
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Total Calls
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Bill Value
| Agent | Total Calls | Answered | In Process | Not Visit | Bill Value | |
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| Agent | Total Calls | Answered | In Process | Not Visit | Bill Value |
Bill Amount Rate - By Department
Call Abandon Rate - By Customer Feedback
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Total Calls
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Call in Process
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Bill Value
| Agent | Total Calls | Answered | In Process | Not Visit | Bill Value | |
|---|---|---|---|---|---|---|
| Debjit Majhi | 79 | 73 | 1 | 5 | 73347.75 | Explore |
| 69 | 68 | 1 | 0 | 63361.25 | Explore | |
| test4 | 16 | 16 | 0 | 0 | 14600 | Explore |
| Raja | 13 | 13 | 0 | 0 | 15162 | Explore |
| Rohit Karmakar | 2 | 2 | 0 | 0 | 2172.5 | Explore |
| Irfan Ansari | 11 | 11 | 0 | 0 | 14335 | Explore |
| 1 | 0 | 0 | 1 | 0 | Explore | |
| 1 | 1 | 0 | 0 | 900 | Explore | |
| 1 | 1 | 0 | 0 | 400 | Explore | |
| Agent | Total Calls | Answered | In Process | Not Visit | Bill Value |
Bill Amount Rate - By Department
Air Conditioner (153)
Washing Machine (13)
Chimney (32)
Geyser (2)
Microwave Oven (3)
Call Abandon Rate - By Customer Feedback
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Total Calls
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Bill Value
| Agent | Total Calls | Answered | In Process | Not Visit | Bill Value | |
|---|---|---|---|---|---|---|
| 131 | 110 | 7 | 14 | 135193.45 | Explore | |
| 22 | 20 | 1 | 1 | 9688.25 | Explore | |
| 1 | 1 | 0 | 0 | 0 | Explore | |
| 7 | 1 | 6 | 0 | 48 | Explore | |
| 4 | 0 | 3 | 1 | 0 | Explore | |
| test4 | 1 | 0 | 0 | 1 | 0 | Explore |
| 2 | 0 | 2 | 0 | 0 | Explore | |
| 1 | 0 | 1 | 0 | 0 | Explore | |
| 2 | 0 | 2 | 0 | 0 | Explore | |
| Debjit Majhi | 6 | 0 | 1 | 5 | 0 | Explore |
| Agent | Total Calls | Answered | In Process | Not Visit | Bill Value |